DELL MOCZUL MOUSE DRIVER

We imaged these with a custom built Windows 7 image. I contacted Dell first-level support through Chat, but this didn’t go very far. It may not be a safety issue, but certainly affects the systems ability to reach sleep consistently which causes higher power consumption and will reduce the life of panels that can’t reach sleep mode. And some would come out of screen saver or sleep back to the login screen. Sometimes they are enough to stop sleep, or screen saver.

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Dell Silver USB Laser Optical Mouse MOCZUL | eBay

It also caused the same issue on the Lenovo system. A WireShark capture with the USB plugin showed intermittent packets moude received from the mouse when they were sitting idle. Most systems we deploy don’t have mousepads, and instead run on the bare desk. Putting the mouse on a rough nylon mousepad really brings out the issue. I spent hours checking Windows settings, BIOS settings, trying fixes found on the internet, but the issue persisted. DefaultUser” screen saver for the login screen set to “blank” after 3 minutes.

The problem was finally isolated to the mouse All the panels should have gone to sleep after 45 minutes, but instead only one did. Delll the high-sensitivity movement mode 4-LED with a mousepad produced much more than the normal amount of packets for Wireshark to capture. As of late September I have finally reached someone at Dell above level 1, and am in the process of diagnosing the issue.

After the systems had sat idle for a few hours I noticed that only about half the panels were sleeping, where instead all should be. Sometimes they are enough to stop sleep, or screen saver.

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It is truly fascinating watching a room of 20 systems where the panels are randomly changing states, intermittently coming out of screen saver to the login window, or panels going to sleep only to wake up again, never going into screen saver or never reaching sleep.

Omczul had a theory that the MOCZUL was incorrectly detecting movement, and by turning up the DPI setting button on the top of the mouse to its highest value, it would amplify this effect. And some would come out of screen saver or sleep back to the login screen.

Moczl our training labs all the mice are on mousepads, but I’ve been testing on an anti-static mat when on my bench.

I contacted Dell first-level support through Chat, but this didn’t go very far. Most systems only went into screen saver, and the two panels that did sleep eventually woke up back to the login window.

Dell 6-button Silver USB Laser Optical Mouse MOCZUL – 1khd8

So this issue is not related to drivers, BIOS revisions, or mousee limited to a few system models, it is definitely a mouse hardware issue. We imaged these with a custom built Windows 7 image. I attempted to get this issue raised to Dell through our reps, but this also failed.

This test proved my theory!

The original Lenovo mice never had this problem. Now I have about mousd different production dates to test. I never tested system sleep, but I’m sure they would also bring a system out of sleep. I am determined to get this brought up to Dell’s attention, hopefully second level or higher. I take these into the lab and they all cause the sleep problem, so this issue affects the whole model line, at least 16 months. I saw about packets in about 2 hours, compared to about 60 packets in 6 hours on the same mousepad but running in normal sensitivity mode 1-LED.

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Dell MOCZUL mouse issue

One of the last tests I did was also the most telling. These systems are set to “high performance”, no system sleep, panels set to sleep after 45 minutes, and dekl “.

It may not be a safety issue, but certainly affects the systems ability to reach sleep consistently which causes higher power consumption and will reduce the life of panels that can’t reach sleep mode.

Fast-forward now to Septemberand this issue is still gnawing at me. Moue was when I disconnected the mouse and keyboard that the panels went to sleep. Fast-forward a few months to April What seems to be happening is the packets that are being sent from the mouse don’t always push the panel out of sleep mode or out of screen saver, but instead seem to reset moue internal timer for activating panel sleep.